What happens when your phones or Wi-Fi go down?
26 August 2026
A technician explains the steps when a client reports that phones or internet are down. First check that there is power on site and restart the system. If that does not fix it, the fault is reported to the provider and a technician goes out to site.
What's said in this video
If a client's Wi-Fi or phone system goes down, what happens?
Okay, so first thing first, when the client calls in the office and they say their phones and internet are not working, we first ask them to check if the power is on site. And if there is power, we just ask them to restart the system. Sometimes it's just a restart, we just sort out all the issues. And if it's still not working, we report to whichever [unclear] provider that they're using at that time. And while we are busy reporting, that's where we send technicians to go out on site, go check what is the issue, what is going on.
