What We Offer
Outsource Digital desires that Users understand the intended and permissible uses of Outsource Digital Products and Services, and further desires to prevent fraud, exploitation and abuse of certain Outsource Digital calling plans and features. Certain calling plans, including unlimited calling plans, are designed for normal commercial use and are not intended to represent typical usage by unique organizations such as call centres, resellers, fax messaging services, telemarketing firms, or for use without live dialogue, such as transcription services, intercom or monitoring services. Unauthorized or excessive use beyond that normally experienced by typical business customers violates this Fair Usage Policy -FUP and may cause extreme network capacity and congestion issues and interfere with Outsource Digital’s network and third party networks with whom Outsource Digital connects for call initiation and completion services. As a guide, Users will be considered to violate this FUP when any of the following occur:
- aggregate outbound domestic and Cellular calls exceed R300.00 per subscriber phone (i.e., hosted seat) per month pooled across all customer subscriber lines;
- In addition, unlimited plans may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses under this FUP or otherwise applicable to the Outsource Digital Products and Services):
- International calls (Billed separately every month)
- Spamming or blasting (e.g., sending one hundred (100) or more bulk and/or junk voicemail or faxes simultaneously)
- Auto-dialing or “predictive” dialing (i.e., non-manual dialing or using a software program or other means to continuously dial or place outbound calls).
Outsource Digital reserves the right to review Users’ accounts at any time for potential abuses of this FUP. Outsource Digital may determine abnormal or abusive usage based on comparisons to the usage patterns of other customers. If it is determined that Users violate this FUP, Outsource Digital may invoice the User, and the User shall pay a per minute or per page fee for excessive use at the then-current rates established by Vonage Business. In addition to such excessive use charges, if Outsource Digital identifies excessive or abusive traffic patterns, Outsource Digital reserves the right to change Users’ applicable rate plan or suspend or terminate Service with or without notice.