Return & Refund Policy – Outsource Digital
At Outsource Digital, we are dedicated to providing a transparent and customer-friendly shopping experience. If you are not satisfied with your purchase, our return policy ensures a smooth and hassle-free process.
1. Return Eligibility
- Return Period: You can return items within 14 days of receiving your order.
- Condition of Item: Products must be returned in their original packaging, unused, and in a resellable condition.
- Exclusions: Custom-made products or personalized items are not eligible for returns.
2. Refunds
- Processing Time: Refunds will be processed within 7–10 business days after the returned item is inspected.
- Exchanges: We do not offer exchanges at this time.
3. Faulty or Damaged Items
If you receive a faulty or damaged product, please notify us within 48 hours of delivery:
- We will arrange a return or replacement at no additional cost.
4. Return Address
All returns must be sent to:
Outsource Group SA (Pty) Ltd
11 Monza Close, Kyalami Business Park, Midrand, Gauteng, 1684, South Africa.
Note: Returns must be scheduled through customer support for tracking and processing.
5. Subscription-Based Products
- Refunds for subscription-based products (e.g., web hosting) are available if requested within 14 days of purchase.
- After this period, subscriptions are non-refundable but can be canceled to stop future charges.
6. No Restocking Fees
We do not charge any restocking fees for returns.
Contact Us
For any return or refund-related inquiries, feel free to reach out to us:
- Email: info@osd.co.za
- Phone: 011 466 8510